Return Policy

    • All returns or exchanges must be made within 45 days of your dated sales receipt.
    • Your original packing slip and/or receipt must be included with any return.
    • Items must be returned in new condition with tags. We will not accept returns of used, soiled, or worn merchandise.
    • Defective DVDs, CDs, or other media will be exchanged only for the identical item.
    • Shipping fees will not be refunded.
    • The customer is responsible for the postage to return a package unless the item was damaged in the original shipment. 
    • Returns will not be offered on: Wigs, Hats, Caps, or Eyeglasses. 
    • Once we process the return, you will be notified via E-mail and will see the credit on your account within 5-10 business days.

    Please send all returns and defective items to:

    Lucy Desi Museum 
    Attn: Gift Shop
    PO Box 69
    Jamestown, NY 14702